For policies purchased on or after 17 December 2021 please refer to the Policyholder Manual or contact us if you have any questions.
For policies purchased on or before 16 December 2021 please see below.
Para apólices compradas a partir do dia 17 de dezembro de 2021, consulte o Manual do Segurado para maiores informações ou entre em contato conosco para esclarecer as suas dúvidas.
Para apólices compradas até o dia 16 de dezembro de 2021, por favor veja o conteúdo abaixo.
For policies purchased after 10 August 2016, 3:00am UTC, your World Nomads policy is provided through Zurich Insurance Group
Desculpe, essa informação está indisponível no momento. Estamos trabalhando para trazê-la para você o mais rápido possível. Customer Service phone (sales / service) 0800 761 61 61 0800-275-8585 (Hearing impaired service)
SAC - Informações & Pré-vendas 0800 761 61 61 0800 275 8585 (Deficientes Auditivos e de Fala) Opening hours (except holidays): Monday to Friday from 8h to 20h and Saturday from 8h to 18h.
Hearing impared service available 24 hours a day, 7 days a week.
Horário de funcionamento (exceto feriados): De segunda a sexta-feira das 8h às 20h e aos sábados das 8h às 18h. Deficientes Auditivos e de Fala: Atendimento disponível 24 horas por dia, 7 dias por seman.
Email: travel.brasil@br.zurich.com
For policies purchased before 10 August 2016, 3:00am UTC your World Nomads policy is provided through Bupa Global
You can sign in to your World Nomads membership to make certain changes to your policy.
Before the policy starts:
- Change the start date. You can change the start of the policy to any day, except today’s date or a date in the past..
- Cancel your policy. We’ll give you a full refund if you cancel your policy within the 14 day cooling off period and you promise you won’t use the policy in any way.
After the policy starts:
- Buy more cover to extend your trip. You can extend anytime after the policy starts up until 11.59pm Australian Eastern time on your policy end date.
Anytime:
- Change your address (as long as you’re still living in the same country of residence). Got to “edit my profile” after you sign in to your membership. If you change your country of residence, you need to create a new membership.
- View/print your Certificate of Insurance. We‘ll always store this in your membership, so we don’t clog up your inbox with paperwork.
Things you can’t change:
- End date of your policy. We’re sorry, but it’s not possible to get a refund after the cooling off period or after you leave home if you decide to end your trip early.
- Upgrading your policy mid trip: Sorry, it’s not possible to change the cover you have during your trip.
Other mistakes:
If you’ve made any other mistake on your Certificate of Insurance (e.g. date of birth, name changes) or you’ve generally got issues, please contact us and we’ll try to fix it for you.