Travel Insurance: Who do I call for emergency help?

For policies purchased after 10 August 2016, 3:00am UTC, your World Nomads policy is provided through Zurich Insurance Group

Call the assistance team at Zurich. They're available 24 hours a day, 7 days a week:

Phone: 0800-014-3029 (toll-free from Brazil); or

Phone: +55 (11) 2101-2948 (collect from anywhere else in the world)>

Email: [email protected]

For policies purchased before 10 August 2016, 3:00am UTC, your World Nomads policy is provided by Bupa Global

Call the Bupa Global Assistance team in Denmark. They're available 24 hours a day, 7 days a week

Phone:+45 70 23 24 61 (calls are not toll free. You can claim your itemised call costs)

Text message: +45 42 41 30 00 (include your policy number in the text message. No phone calls.

Email: [email protected]


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Contact our Emergency Assistance Team

For help in an emergency, contact the 24 Hours Emergency Assistance team. They’re available 24 hours a day, 7 days a week and speak Portuguese.

Contact us

Phone

International call services:
+1 (877) 660-2844

If you are in Brazil
(11) 2526-9312

Contact our Claims Team

We’re here to help if you have a question about your claim. We’re available

Contact us

Phone

Within Brazil:
0800-878-3233

Hearing impaired service:
0800-275-8585