If you're not satisfied with our service

For policies purchased after 10 August 2016, 3:00am UTC, your World Nomads policy is provided through Zurich Insurance Group

Desculpe, essa informação está indisponível no momento.  Estamos trabalhando para trazê-la para você o mais rápido possível.

Customer Service phone (sales / service) 0800 761 61 61 0800-275-8585 (Hearing impaired service)

SAC - Informações & Pré-vendas 0800 761 61 61 0800 275 8585 (Deficientes Auditivos e de Fala)

Opening hours (except holidays): Monday to Friday from 8h to 20h and Saturday from 8h to 18h.

Hearing impared service available 24 hours a day, 7 days a week.

Horário de funcionamento (exceto feriados): De segunda a sexta-feira das 8h às 20h e aos sábados das 8h às 18h. Deficientes Auditivos e de Fala: Atendimento disponível 24 horas por dia, 7 dias por seman. Email: [email protected]

For policies purchased before 10 August 2016, 3:00am UTC
your World Nomads policy is provided through Bupa Global

At World Nomads, we pride ourselves in providing the best service and the best product for our customers always. We’re here to help you and appreciate any feedback to help us improve on our product and service.

That said, we do understand that sometimes there can be customers that are not satisfied with the outcome of a claim or the service they received from us.

If you are not satisfied with any aspect of the service provided by us, our assistance company or insurers, please get in touch.

Contact us

If at all possible, we’ll do what we can to resolve your complaint at the time it occurs. Contact us and we’ll make it a priority to resolve any issues you may have.

Email: [email protected]


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  • All contact details
  • Emergency Assistance Contact
  • Claims contact

Contact our Emergency Assistance Team

For help in an emergency, contact the 24 Hours Emergency Assistance team. They’re available 24 hours a day, 7 days a week and speak Portuguese.

Contact us

Phone

International call services:
+1 (877) 660-2844

If you are in Brazil
(11) 2526-9312

Contact our Claims Team

We’re here to help if you have a question about your claim. We’re available

Contact us

Phone

Within Brazil:
0800-878-3233

Hearing impaired service:
0800-275-8585