Submit claims and liaise with our claims people while you are still travelling.

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Having been on the road for long periods ourselves, we know that waiting until you get home to lodge a claim isn’t always ideal. World Nomads gives you the freedom to claim from wherever you are and whenever you like, so you can keep traveling.

How to claim on your travel insurance

If you're already a World Nomads member, you'll just need to sign in, and fill in a claim form - we're working on building online claims for you. Stay tuned.

If you're not a member, you can either create an account which lets you lodge most claims electronically or you can get in touch with our customer service teams, who'll send out a paper form for you to complete. 

Soon after you've lodged your claim, we'll email you a confirmation letter. We'll make sure to keep you updated on your claim's progress.

Be prepared when you claim.

  • Injury or illness? Call our assistance teams asap
  • Scan your receipts before your leave, just in case. 
  • If an airline loses your gear, tell them straight away, fill in their paperwork and keep a copy.
  • Theft? Report it to the police within 24 hours.
  • See what refunds you can get first from your transport or accommodation providers.

Food Poisoning in Thailand.

About 7 hours after eating dinner I began to have bad stomach pain, and spent the morning vomiting and in bed. I had suspected severe food poisoning, and in the evening symptoms began to get worse very rapidly. I was fatigued and feeling weak and faint which came on very quickly. So I took myself to the Phi Phi Bankokinter Clinic on Phi Phi Island. Dr Krit Tithipuntakul gave me immediate treatment and diagnosed me with severe gastritis and severe dehydration due to suspected food poisoning. This had caused severe stomach cramps, low blood pressure, dry lip, sunken eye ball and he said immediate and thorough treatment was essential. This treatment included antibiotic drip for five hours, and home medication of antibiotics and rehydration medication.
S.Bizarro. Brazilian Nomad in Thailand.
Claim Paid.$USD 337

Travel Insurance Benefits: how we can take care of you

Trip Cancellation

Protect your trip against unexpected cancellation.

  • Explorer Plan: R$ 20.000
  • Standard Plan: R$ 10.000
Trip Protection
  • Unexpectedly hospitalised?
  • Travel buddy unfit to travel?
  • Close relative suddenly dies?

We’ve got your back.

Medical Expenses Overseas

Take the pain out of medical costs.

  • Explorer Plan: R$ 1.000.000
  • Standard Plan: R$ 600.000
Medical Expenses Overseas
  • Need meds quick?
  • Accidentally injured?
  • Suddenly sick?

We’ve got your back.

Emergency Evacuation and Repatriation

Emergency medical transportation: we’ll get you to hospital or home quickly.

  • Explorer Plan: R$ 600.000
  • Standard Plan: R$ 600.000
Emergency Evacuation & Repatriation
  • Banged up abroad?
  • Need a hospital urgently?
  • Medivac home?

Help starts here.

Checked-in Baggage Loss

Covers the loss, theft or damage of your bags by a common carrier.

  • Explorer Plan: R$ 14.000
  • Standard Plan: R$ 8.000
Checked-in Baggage Loss
  • Passport or tech stolen?
  • Airline lost your gear?
  • Bags delayed?

Help starts here.

  • Emergency Overseas Medical & Dental Expenses
  • Trip Cancellation or Interruption
  • Baggage
  • Emergency Medical Evacuation & Repatration
  • 24 Hour Assistance Services
  • And more (depending on your country of residence)
This is a general summary for Brazil residents only. Restrictions, exclusions and limitations will apply. Benefit limits may vary depending on the plan chosen. Check the plan documents for full details.

24/7 emergency assistance

Whether you need medical or dental assistance or advice, emergency evacuation or travel assistance, our team are available 24-hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?

Phone: +1 877-660-2844 (collect from anywhere in the world)
Phone: (11) 2526-9312 (from Brazil)
Whatsapp: +57 316 851-0533

Contact the team
Wherever you are, we’re here 24/7 to help you in any emergency.
Aurelie's portrait photo
Aurelie Menard,
Emergency Assistance, World Nomads

Get a quote

Travel insurance. Simple & flexible.

Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.

World Nomads Travel Insurance was reviewed on Trust Pilot on 21 October 2016 and rated 4 stars

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