Learn how to submit claims and liaise with our claims people while you are still travelling.
No problem, we're here to help you. Things don't always happen the way we want them to, so we'll help you work it out as soon as possible. Please read the following steps carefully so that our teams can assist you quickly.
Zurich Travel Call Centre
Call 0800-892-1341 (from Brazil only)
Monday to Friday from 9am to 6pm and Saturday from 9am to 2pm (except holidays).
Other options to get in touch with us:
If you are in Brazil, call: (11) 2526-9312
If you are abroad, call: +1 (877) 660-2844
You can also send us a Whatsapp message: +57 (316) 851-0533
Please make your calls using a landline to avoid roaming fees (their are not refundable). If it is not possible to make a collect call, keep the receipt and ask for a refund.
The contact with our customer service teams does not exempt you from the obligation to deliver all required documents.
Depending on your case, what happened to you or your Travel Insurance plan, the procedures may differ. By calling us you will know the best way forward.
If our team ask you to download the Claims Form, you are in the right place. Click on the button below to download the form.
After downloading the form read, the instructions and carefully fill in the fields. Remember, the more details you have, the better and faster your service will be. Another very important tip, always provide true information.
Form completed? It's time to send us your information.
Send the completed form and all requested documents to:
Please indicate in the subject of the email the service number obtained from the Call Center agent.
We will review the form and documents and contact you as soon as possible.
We sell travel insurance to travellers from 140 different countries.